Thank you for placing an order with Peak Pilates.   We very much appreciate your business and thank you for placing your trust in our company.  To ensure that you receive your order exactly as you expect - It is very important that you take a moment and review your Order Confirmation.   Please pay particular attention to the items ordered, the upholstery color (if any), the scheduled production week and the shipping address to confirm that they are correct.    It is your responsibility to notify us immediately if anything is incorrect or does not meet your understanding.  

For orders within the continental United States your equipment will arrive in your area 4 to 6 business days after leaving our freight facility.  We will notify you the first business day following the departure of your shipment, informing you of its expected arrival date.  For international orders please allow 8-10 weeks by sea and 7-15 days by air excluding customs clearance.

PLACING AN ORDER ONLINE

1. When you see an item you want to buy, click on "Add to Cart". This places the item in your cart. When you are finished shopping select "Checkout".
2. In Checkout, you will be asked for your name, billing and shipping information, shipping preference, and credit card information.
3. Next, you will be shown the total amount of your order, including sales tax (for shipments in Colorado only) and shipping charges. If the information is correct click "Submit Order". If any of the information is incorrect, you can click back and adjust information on previous pages. You can also cancel the order at this point.
4. Once you have verified everything, click on "Submit Order". After a few seconds, you will see a page confirming your order and giving you an order number to use if you need to contact us. We will also confirm your order via email within 24 hours.
5. If you have been through Checkout once with Peak Pilates, you will automatically have the option of using in the future ONE STEP CHECK-OUT for all of your future purchases.

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HAVING A PROBLEM ORDERING ONLINE?

We want to resolve the problem as quickly as possible. Please e-mail us or call us and provide the following information:

- Date and Time problem occurred.
- On What Page within the website did the problem occur?
- Operating system (e.g. Windows 3.1, Mac System 8)
- Browser Type (e.g. Netscape Navigator 3.0, Internet Explorer 4.0)

If you have more than one browser on your system please tell us which one you were using when the problem occurred, and list the other browers installed on your system. It would also be helpful if you could include a detailed description of the problem, and mention any error or system messages that appeared.

For immediate assistance, please call us toll-free at 1-800-925-3674. We are open 8:30 a.m. to 5:30 p.m. Mountain Time, Monday through Friday. We would be happy to take your order over the phone. If you are calling from outside the United States please call 303-998-1531.

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SALES TAX INFORMATION

State law requires companies to collect sales tax from residents shipping merchandies to states where the company has established offices. Peak Pilates in based in Boulder, Colorado and we are, therefore, required to collect sales tax on orders shipped to locations in the state of Colorado.

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PAYMENT OPTIONS

Peak Pilates accepts orders on-line by credit card. We currently accept American Express, Mastercard and Visa. Please be assured that our systems are secure and customer information is kept private by Peak Pilates. For more information read about our Safety and Privacy Policies. You may pay by check, money order or wire transfer, in addition to a credit card, when you use our toll free 800 number to place your order with one of our representatives

Payment Policy

For Items that go into the production schedule (i.e. items built to order):

• To guarantee a production date for your order, we require a 50% deposit either at the time the order is placed or within 3 business days unless you have an approved account with us or your company is utilizing a Purchase Order which has been approved by our accounting department.  

• The final balance is due 7 business days prior to the production week stated on your Sales Order.    Late receipt of your final payment will result in your shipment being rescheduled.    A storage charge of $35.00 per week, per crated piece will be charged until the final payment is received. 

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SAFETY AND PRIVACY POLICIES

Click here to review.

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CANCELLING YOUR ORDER

Our goal is to provide the fastest possible service to our customers, and we try to ship orders out as quickly as possible. If you have ordered accessories, many of which we have in stock, it is extremely difficult to cancel or make changes to your order. There is a good possibility that by the time you call with a change or cancellation, your package could already be on its way to you! On small pieces of equipment (Chairs, Barrels, etc.) a cancellation or change to your order must be received within 72 hours of the original order. After that time, we will do everything possible to accommodate your needs, however, we can not guarantee that we will be able to change or cancel your order.

Cancelling an Order in the Production Schedule (i.e. items built to order):

Written notice by fax, email or U.S. Mail is required to cancel an order.  Please confirm receipt of written notice with your sales representative.

• Once a deposit is received and the order placed the standard cancellation fee is 10% of the value of the order.
• If the order is cancelled within 10 days of the production week the cancellation fee is 25% of the order total.
• If the order is cancelled DURING the week it’s scheduled for production the cancellation fee is 50% of the order total. 
• All cancellations on orders placed by credit card will incur a 3% processing fee in addition to the fees stated above.

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CHANGING YOUR ORDER

Changing an Order in the Production Schedule (i.e. items built to order):

Written notice by fax, email or U.S. Mail is required to change an order.  Please confirm receipt of written notice with your sales representative.

• An order can be changed earlier than 9 business days prior to the production week without incurring a change fee.
  • If the order includes custom colored upholstery, the last day to make changes to the vinyl is three days after the order is placed. If changes are made after the three day grace period, the customer will be responsible for 100% of Peak’s cost of the original vinyl.
• If an order is changed between the 9 business days before the production week and the Monday of the production week, a change fee of 25% of the value of the change will be assessed the customer. In addition, the revision will have to be assessed to determine its affect on the ship date. While all efforts will be made to preserve the original completion date of the order, it may have to be moved due to availability of materials.
• No changes can be made to an order during the production week.

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ORDER CONFIRMATIONS

Peak Pilates confirmations are sent out via e-mail. You will receive your order confirmation within 24 hours of placing your order. You will receive your shipping confirmation once your package has shipped from our warehouse. The shipping confirmation may include a tracking number if the carrier provides this service.

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INTERNATIONAL ORDERS

Peak Pilates ships it's entire line of equipment worldwide through a number of different freight companies. On-line purchases are currently being shipped to the United States. For any location outside of the United States or Canada you must order through one of our international distributors or by calling our US headquarters at 303-998-1531. Our representatives will be happy to provide a freight quote based on the country, size of order, method of shipping (Air, Sea or Expedited serivce) and services required ("to the port" or "door to door").

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