Have you tried working with your clients with the head supported by a cervical pillow? This gets them closer to the "correct" position without straining the neck and causing any irritation. Once they are in teh supported position they can do the exercises and build strength in the muscles surrounding the area. As they get stronger you can use the pillow less and less, maybe removing it for them for a few reps, until they are strong enough to do it without the additional support.
Janette Skjonhaug, Global Education Network Services
"To truly become number one, you must constantly strive to surpass yourself and not the competition." - Anonymous